Refund Policy

Overview

AllergyPass sells digital products. Because access is delivered immediately, refunds are not available in every situation. We aim to resolve genuine issues fairly. If a refund is approved, it is processed through our payment provider, Lemon Squeezy, and returned to your original payment method.

Free Starter

The Free Starter plan costs nothing. There is nothing to refund.

Single Trip ($4.99 one-time)

Access is granted digitally and immediately after purchase. A refund may be available within 14 days if:

• The destination language you purchased does not work as described
• There is a technical or delivery issue we cannot resolve
• You accidentally purchased the same product more than once

Every request is reviewed fairly. Use the Contact page within 14 days of purchase.

All Access Monthly ($7.99/month)

All Access Monthly is a recurring subscription billed each month. You can cancel at any time. Cancellation stops future renewals, and your access continues until the end of the current billing period.

Refunds for completed billing periods are generally not available. Exceptions include billing errors, duplicate charges, unresolved technical failures, or where required by law.

All Access Annual ($39.99/year)

All Access Annual is a recurring subscription billed once per year. You can cancel at any time to prevent renewal. Access continues until the end of the current annual term.

Refunds are generally considered only within the first 14 days of a billing period, for duplicate charges, for unresolved technical failures, or where required by law.

Founder Pass ($79.99 one-time)

The Founder Pass grants permanent lifetime access to all current and future features, effective immediately. Refunds are available within 14 days if a technical issue prevents access and we are unable to resolve it, or if the same product was purchased accidentally more than once.

Affiliate purchases

Some links on AllergyPass point to third-party products and services (such as eSIMs, travel insurance, or tours). These are sold directly by those providers. Refunds must be requested from the provider, not AllergyPass.

If you are unsure how to reach them, use the Contact page and we will point you in the right direction.

How to request a refund

Use the Contact page and include:

• The email address used for your purchase
• Your order confirmation or receipt (if available)
• A brief description of the issue

We usually respond within 48 hours. Approved refunds are processed through Lemon Squeezy and returned to your original payment method. Depending on your bank or payment provider, it may take approximately 5 to 10 business days for the refund to appear.

Exceptions

Refunds are generally not available for:

• Change of mind after the product has been used successfully
• Failure to cancel a subscription before it renews
• Incompatibility caused by unsupported devices or browser modifications
• Abuse of this policy or fraudulent purchase attempts

Consumer rights

Nothing in this Refund Policy limits any rights you may have under applicable consumer protection laws.

Contact

For refund requests and support, use the Contact page. We aim to respond within 48 hours.